SURIPAK FREQUENTLY ASKED QUESTIONS
MAXIMUM PACKAGE SIZE
What size package can I receive through my SuriPak account?
You can receive packages of just about any size. What you have to keep in mind is that we use airfreight only. Items such as furniture and large appliances can be sent through www.laparkan.com. Large items that we often ship for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture; toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)
DELIVERY TIME
Q: How long does it take to receive packages?
A: Packages that are received at our Miami facility are sent to GEO within 24-48 hours of receiving, or the next available flight. Local deliveries are performed within one to two business days after the cargo is cleared at the Courier Bond facility.
CREDIT CARD
Q: I do not have a credit card. Can I still use your service?
A: Yes.
PACKING POLICIES
Q: Are there any special requirements for packaging?
A: Yes. Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.
BUSINESS HOURS
Q: What are you Business Hours?
A: Our operating hours in Miami are 8:30AM – 5PM (Miami Time) Monday – Friday.
ADDRESS DROP OFF / WALK-IN DELIVERIES
Q: Can I drop off items at the street address to be sent to me?
A: Yes, you can drop off items at the street address in Miami, to be shipped to you. The shipper will be given a warehouse receipt upon tendering cargo to us on your behalf. Our operating hours in Miami are 8:30AM – 5PM (Miami Time) Monday – Friday.
RESTRICTED ITEMS
Q: Is there anything that I cannot receive through my SuriPak account?
A: Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paper work has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. If in doubt, please call us before ordering such items. Here is a list of Restricted Items.
PACKAGE WEIGHT
Q: My weight from my supplier does not match my package weight from SuriPak. Why is this?
A: We re-weigh packages at Miami for security reasons. There will be times your supplier may state your package weight as 2lbs when it is in fact 1lb, or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.
DELIVERY DELAYS
Q: USPS says my package was delivered. What’s the delay?
A: Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery.
Therefore their records of your package being delivered to our warehouse can often be incorrect. SuriPak is not liable for any delays for packages shipped via USPS. I didn’t ship with USPS, but my package is still delayed.
Two possible causes of such a delay are:
- Your complete SuriPAK ADDRESS was not entered during online checkout.
- The shipper did not label your package with your complete delivery address.
SuriPak is not responsible for any package delayed for the above reasons. However, by Pre-alerting all your packages upon initial purchase, you can help us minimise these types of delays.
FUEL SURCHARGE
Q: What is a fuel surcharge?
A: A fuel surcharge is imposed on all carriers by all shippers (ocean and air). We at SuriPak remain committed to serving you our valued customers in the best way possible keeping our “rate per pound” as low as possible.
LOCAL DELIVERY EXCEPTIONS
Q: Do you deliver to all locations in Suriname?
A: We would like to offer this convenience to all our customers. However, due to the potential risks, we are unable to deliver in some areas. We invite customers in these areas to contact us for alternative delivery arrangements.
