Customer Care Center
- Please note that our telephone lines have been down for the past week. You can call us at these numbers until normalcy is restored. 876-546-8186 876-832-4359 876-322-8209 We do apologize for the inconvenience this has caused but this is totally out of our control. We are working assiduously with the carrier to have the situation rectified.
North East Region
(Bronx, Brooklyn, Mt Vernon, Queens, Irvington & Linden)
- Our Customer Care Center (CCC) effective from Monday 18th May 2020 Opening hours will be Monday – Saturday 8:00am – 6:00pm EST (CLOSED on Sundays)
Note: (CCC US Independence day weekend opening hours)Friday July 3rd 8:00am–6:00pm EST and Saturday July 4th 8:00am-2:00pm EST.
- New Jersey: Linden location will open 8:00 AM to 4:30PM Monday to Friday.
Irvington locations will open 9:00 AM to 5:30PM Monday to Saturday.
- New York: Brooklyn (Stanley & Church Avenue), Mt Vernon and Richmond hill (Queens). locations will 9:00 am to 5:30PM Monday to Saturday.
- Laparkan Offices are open for business, however we encourage everyone to follow the CDC guidelines and be safe.
South East Region
(Orlando, Lauderhill, Miami)
Note: Laparkan is an essential service and as such will be open for business for all of services Ocean, AIR and PAK Cargo.
- Orlando - Mon. - Fri. 9:00am - 5:30pm, Sat. 9:00am - 5:00pm
- Ft.Lauderdale - Mon. - Fri. 8:30am – 5:00pm, Sat. 9:00am – 5:00pm
- Miami - Mon. - Fri. 8:30am - 5:00pm
- Air Cargo (Office) - Mon. – Fri. 8:30am - 5:00pm
- Air Cargo (Warehouse) - Mon. – Thur. 8:30am - 6:00pm, Friday 8:30am – 4:30pm
- Courier/Express - Mon. - Fri. 8:30am - 5:00pm
- Toronto Effective Monday, April 27th 2020, Monday – Friday 9 AM – 4 PM and Saturday 10 AM – 4 PM.
Caribbean and South America
- Laparkan Port office in Kingston and Montego Bay will close at 3pm Mon – Friday.
- JPAK offices at Sovereign Kingston and Portmore will to be open Mon-Sat 10am – 7pm.
- We are still accepting cargo for our export service to Barbados, Guyana, Jamaica and Trinidad.
- Our office is back to our normal working hours: Mondays to Fridays Fri 8:30am - 4:30pm and Saturdays 9:00am to 1:00pm (money transfer only)
Offices have reopened to the public Monday to Friday 8am - 4pm
Saturday 9am – 11:45am at our Fontabelle location only.
To ensure the safety of our customers and staff
Masks must be worn
Physical distancing protocols will be strictly enforced.
- Spaces of six (6) feet between customers
- Proper sanitization and washing of Hands
- No more that Nine (9) customers will be allowed in our lobby at any given time.
For information kindly email email@example.com
Trinidad and Tobago
- Head Office - Mon. to Fri - 8am - 4pm
- Point lisas - Mon. to Fri -7am - 3pm - 10 customers at a time a total 25 customers per day. For information 868 - 636 9916. Note: No rent on containers, general cargo and warehouse cargo till March 20th till 15 April 2020
- Shed 10 - Mon. to Fri -7am - 3pm -30 customers per day first come first served. For information call 868-625-2552. Note: No rent on containers, general cargo and warehouse cargo till March 30th till 15 April 2020
- Piarco - Mon. to Fri - 8am – 4:30pm
- The office is currently closed.
- However Suppliers/customers need to call (Tel:(507)431-0761/62) or send an email to (firstname.lastname@example.org) in order to schedule cargo delivery only Ocean cargo at this time.
All Locations - Weekdays 7:30am - 3:00pm and Saturday 8:00am - 12:00noon
Due to the code red alert in Suriname based on community spreading, the curfew has been adjusted to 1800h – 0600h and as a result of that, our office hours will be 0800-1500h starting 2nd June 2020.
For information contact:
- Egon Audhoe- GM ( chair ) 597-8798669 2.
- Els Daal - AGM ( Phone number 597-889-1260
- Terrence Nojodikromo- Manager General Affairs/ Management Assistant.- 597-8521081
- Aroun Bhawan- 597- 852-1474
- Howard Jodhabier- 597-8546178